How To Guarantee Great Customer Experience Every Time: Restaurant Version LeeAnne Homsey

ISBN:

Published: January 16th 2014

Kindle Edition

57 pages


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How To Guarantee Great Customer Experience Every Time: Restaurant Version  by  LeeAnne Homsey

How To Guarantee Great Customer Experience Every Time: Restaurant Version by LeeAnne Homsey
January 16th 2014 | Kindle Edition | PDF, EPUB, FB2, DjVu, audiobook, mp3, ZIP | 57 pages | ISBN: | 10.57 Mb

Why Simply Serve Customers When You Can Create Raving, Big Tipping Fans?Your customers are just friends and fans waiting to happen! Unfortunately the way you have been trained to approach each table keeps the customer / server relationship in tactMoreWhy Simply Serve Customers When You Can Create Raving, Big Tipping Fans?Your customers are just friends and fans waiting to happen! Unfortunately the way you have been trained to approach each table keeps the customer / server relationship in tact instead of morphing into a great relationships for both you and your customers!Believe it or not Everyone loses with this scenario!When the customer views you as an anonymous employee and stranger, they are much more apt to be critical not only of the service you provide but also the things that are beyond your control.The critical customer leaves, never to return, you and the business suffer on top of the guest feeling he has dissatisfied.

This is a lose, lose lose.Now, if the customer connected with you and you connected in return, your slight service flaws would be much less noticeable and your true personality would overshadow any large problems that might arise. Unfortunately, Would you like sparkling or flat water? will never open the door to that great relationship.Can I start you off with an appetizer? will not have your guest coming back tomorrow and asking to be sat in your section will it.As a server trying to make the most money in the most efficient way possible, you should make sure that all of your good customers are coming back and asking for you.

They are easier to wait on, you already know their preferences, they are much more forgiving when things go wrong and they are more likely to refer friends and colleagues to you personally. All this amounts to much more money more efficiently so these are the aspects of the job you should be cultivating.Lets face it your boss has been understandably focused on his business and getting the most products sold, not on opening doors and creating relationships for you. So the words and phrases you have been trained to use are those that sell food for him not create buying relationships for you.In the past two years, yes it has only been two years, the world has literally turned upside-down in its thinking and now sharable, connective, reciprocal experiences are expected not the exception.

Experiences that benefit everyone involved are now being sought after throughout every buying experience and greedy self-centered businesses are not viewed in the same light.Unfortunately you are probably still being trained and managed by people with the same mindset of of three years ago because small businesses dont have the resources or even time to keep up with current social trends.Dont you feel a much bigger disconnect with your customers? It is because the are accustomed to having a much more intuitive experience.

Every part of their lives has changed because of social because of mobile and because of friends Facebook and Twitter. How can you expect to meet and exceed expectations and make more money when your customers are now programed to have their needs addressed before they even have them? Easy. By building conversations and relationships that have your customers connecting with you personally and already thinking about returning.More restaurant customers easier!

Make more money faster when you build buying relationships with your customers!More restaurant customers easier! Make more money faster when you build buying relationships with your customers!Books that tell you to wear red lipstick or flowers in your hair are not going to get customers connecting with you.

Questions like, sparkling or flat? arent going to do it.



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