Turn Your Customer on: 23 Ways to Motivate Employees and Make Customers Love You Kevin Billingsley

ISBN: 9781933669021

Published: September 1st 2006

Paperback

232 pages


Description

Turn Your Customer on: 23 Ways to Motivate Employees and Make Customers Love You  by  Kevin Billingsley

Turn Your Customer on: 23 Ways to Motivate Employees and Make Customers Love You by Kevin Billingsley
September 1st 2006 | Paperback | PDF, EPUB, FB2, DjVu, AUDIO, mp3, ZIP | 232 pages | ISBN: 9781933669021 | 5.69 Mb

Nothing affects customer perception of a strategy or brand more than a personal experience (or listening to someone share that experience ). Customer service trainers Kevin Billingsley and Brooke Billingsley show managers and employees 23 ways to create a positive and memorable customerexperience. The authors developed these lessons after many years of working in the health care industry, creating mystery shopping programs, and managing their training firm that has tracked hundreds of thousands ofcustomer service encounters.



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